Our included services
The full holiday bouquet
How does one recognise a fine wine? From its full, multifaceted bouquet. The same, in our opinion, also applies to a successful holiday. For this reason we have packed as many good things in our all-around service as we possibly can. Included for you: things that are fun, taste good and do you good. The best you can do is just help yourself!
Culinary
- Sumptuous winemaker’s breakfast from the buffet with home-grown produce, selected regional specialities and lots of home-made goodies
- Wine connoisseur’s half board with a choice of 4-course evening meals and salad buffet
- Varying themed and speciality evenings
- Muga’s sophisticated wine-based kitchen creations
Relaxation
- Wellness area with stone pine sauna, finnish sauna, cold pot and quiet room
Adventure
- Varied weekly programme of events with guided hikes, excursions and exciting wine and gourmet adventures, Klausen Card alps & wine: free use of all public transport throughout South Tyrol (bus stop directly outside the hotel), free entry to countless museums & leisure facilities, adventure programme with hiking bus, guided hikes, wine and grappa tastings, 1x free use of one of the three mountain railways (Plose, Ritten or Seceda)
- Bike and hiking room in summer; ski cellar in winter
- Personal advice on leisure activities and insider tips
- Loan of e-bikes on request
- E-parking space with charging point
Klausen Card alps & wine
Further, higher, more enjoyable
Our visitor card is the perfect combination for mountain climbers and gourmets:
- Free use of public transport throughout South Tyrol, including buses, city buses, regional trains and some cable cars
- Entry to the open-air swimming pools in Klausen and Feldthurns
- Acquarena Brixen: Mon-Fri daily 3 hours free in the pool area and reduced entry charge for the sauna facilities
- Free use of the summer hiking bus and “Ski safari” winter ski bus
- Participation in the programme of events organised by the Klausen tourist information association with guided hikes in summer and/or snowshoeing in winter, plus much more
- Wine and grappa tastings
- 1 return cable car journey on the Plose per person per stay
- 10% discount in the Villanderer Alm cross-country ski and toboggan hire shop
The low-down
Your holiday – all you need to know!
Even though things are generally nice and relaxed and uncomplicated here, there are still a few things that you ought to know. When does a reservation become binding? Can I bring my dog? What happens if I need to cancel at short notice? What if I don't drink wine? Don’t worry - the latter is really not a problem!
The answers to every other question are summarised for you here.
Unusual times
COVID-19
There’s no doubt about it - unusual times demand unusual measures - and that applies here at the Spitalerhof too. Nevertheless we are still of the opinion that you should feel free on holiday, even in times such as these. And since we can’t really just hole ourselves up in the show distillery, we have implemented a few extra hygiene standards in all areas of the hotel in addition to the statutory regulations - for your freedom! This means that our daily cleaning routines have been intensified and the public areas are cleaned and disinfected several times a day. There are hand sanitising stations available in all areas. In our restaurant, the public rooms and on the large terrace and outdoors we maintain the prescribed minimum distances. For the duration of their stay, every guest/family has their own table available to them.
Still got questions about anything?
Offers
Our offers can only be booked subject to availability and cannot be combined or cumulated. Existing reservations are excluded from these offers.
No deductions can be made from the overall price for services not used.
Arrival and departure
On the day you arrive your room/suite will be available from 1 pm.
Please vacate your room/suite by 10 am on the day you leave.
Accessibility
There are accessible rooms and a lift at the Spitalerhof. The public areas of the hotel can also be easily accessed by the disabled.
Reservation and deposit
Your reservation will only be considered binding when you have a written confirmation from the Spitalerhof, and we have received the agreed deposit.
We have adjusted our booking conditions until the end of the 2021 summer season and during this time we are refraining from collecting the usual deposit.
Our bank details:
Raiffeisen Bank Untereisacktal - Klausen
IBAN code: IT46 Y081 1358 3100 0030 3003 817
Swift code: RZSBIT21313
Dogs
The Spitalerhof is the territory of our loyal dog, Marley. And even though he is very welcoming to people, he is not always entirely comfortable around his fellow four-legged creatures. For this reason we can only accept dogs by request and with provisos at the Spitalerhof. Thank you for your understanding!
Children’s Rates
0-2.99 years of age: free in their parents’ double bed
3-7.99 years: 50% discount in an extra bed or on the bed settee
8-13.99 years: 30% discount in an extra bed or on the bed settee
over 14 years of age: 20% discount in an extra bed or on the bed settee
These discounts apply for children sleeping in the double room of two adults paying full price.
Cot
Cots for toddlers: 10.00 euros per night
Car park and underground car park
Parking spaces are available right at the hotel or in our underground car park.
Prices
Our prices are per person and are inclusive of the selected type of board: bed and breakfast or half-board. The obligatory local taxes amounting to €2.10 per person per day over the age of 14 years are charged separately.
Terms of cancellation and insurance
Cancellations up to 28 days before guests are due to arrive are free of charge. From 27 days before the due date of arrival, 70% of the agreed overall price will be charged. In the event of late arrival, early departure or failure to arrive, we will charge 100% of the total price.
We have amended our cancellation terms until the end of the 2021 summer season: Existing or new reservations can be cancelled or postponed free of charge up to 7 days before guests are due to arrive.
Unfortunately, it is always possible for something unforeseen to happen. For all circumstances we recommend that you take out travel cancellation insurance as a precaution with Europäische Reiseversicherung
Wireless internet
24-hour free wireless internet